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Ticket Conditions

Festival tickets can be pre-purchased from 1 December 2009.

Conditions of ticket purchase

1. No Refund Policy

Festival Organisers will not refund, provide an exchange or replace any tickets where:

  • the ticket holder is unable or chooses not to attend the event
  • the ticket is stolen or lost
  • the ticket has been duplicated
  • the ticket holder has been refused entry or evicted from the premises in any of the circumstances outlined in the conditions below
  • the event does not meet his or her expectations.

In the event of your ticket being lost or stolen PRIOR TO THE FESTIVAL, contact the Festival office. We will be able to issue a new ticket and cancel the original tickets.


2. You are responsible for your Wristband/Ticket.

If you arrive without your pre-issued Ticket or Wristband, you will be refused entry.


3. Tickets/Wristbands

If you have pre-purchased Tickets to the Festival you will be sent a bar-coded wristband in the mail. The wristband is your access the Festival and each one is linked to each ticket buyer. If you are not wearing a wristband you will be refused entry to the site and be asked to leave. Proof of age may be required on entry.


4. Concession

Concession Tickets are only available to holders of an Australian Pension Card, Health Care Card or DVA Gold Card. If you are unable to provide one of these on request you will be required to pay full price or refused entry.


5. Offensive Behaviour

The Festival has the right to refuse entry or evict patrons who behave in a manner that is inappropriate, offensive to others, or illegal.


6. Alcohol

The Festival is a licensed event. BYO alcohol will not be permitted within the Entertainment Zone. Any person found involved in underage drinking will have their wristband removed, issued a citation and fine by the Police, and escorted from the festival site.


7. Minors (Under 18 Years of age)

A responsible adult must accompany all minors attending the Festival.


8. No Animals

No Animals are allowed on the Festival Site except for Guide Dogs, hearing dogs or any other animal specially trained to assist a person to alleviate the effect of a disability (DDA).


9. Footwear

Footwear must be worn while moving about the Festival Site.


10. Sound and Video Recording

Sound and Video recording are not permitted without prior written consent of the Festival Managing Director.


11. Entry to the Festival is at your own risk.


12. The Program

  • The Festival resumes the right to vary the advertised artists and/or program.
  • The Festival will take place regardless of the weather. In the case of rain ample covered venues are available, but it is advisable to bring warm and waterproof clothing.

13. Campers

  • Campers are required to abide by the terms and conditions outlined in the Information to Campers Brochure which can be downloaded from the camping page of the website.
  • Camping is only available to Season Ticket holders. Short term camping accommodation can be found at various caravan parks and camping grounds off site.
  • We cannot guarantee campers will receive a powered site. Therefore we do not cater for Campers with medical conditions requiring the use of power